{"xsrfToken":"10c953e002f5c6469297932e14b1cf0521e9a66d_lin","user":{"accountId":"qm:cd711025-f79d-4815-8d44-707e4185f0f3:16c71fcf-3b2f-4726-bea6-d4741ced6015","avatars":{"xsmall":"https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png","small":"https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png","medium":"https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png","large":"https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png","xlarge":"https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png"},"displayName":"brooke.conradczaja@duluxgroup.com.au","email":"brooke.conradczaja@duluxgroup.com.au","timezone":{"id":"Australia/Sydney","regionKey":"Australia","city":"Sydney","gmtOffset":"(GMT+10:00)"},"language":{"key":"en_US","displayName":"English (United States)"},"storedLanguage":{"key":"-1","displayName":"Automatically detect browser setting"},"canChangePassword":true,"canUpdateUser":true,"customMenuLinks":[],"notificationType":"html","canAdministerJIRA":false,"atlassianAccountManaged":false,"agentForPortal":false,"requestDetailsShowHideAnnouncementVisible":false},"branding":{"id":"12","key":"dwbt","name":"Dulux Website Briefing Templates","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/2","theme":{"headerBGColor":"#f7f8f4","headerLinkColor":"#292929","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/efa3a364-5ae4-441f-a08f-f4cbfcb16705/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNmQ5MmVjNS1jMDc3LTQ4NzAtYWI3Ny00ZjQ4ZTNjZDNmN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVmYTNhMzY0LTVhZTQtNDQxZi1hMDhmLWY0Y2JmY2IxNjcwNSI6WyJyZWFkIl19LCJleHAiOjE3MTg3NzIyNTksIm5iZiI6MTcxODc3MTY1OX0.triBMNl0cPYU_Zje16_GPzqge3fEXr_kvz2rDWJ6i8E&client=06d92ec5-c077-4870-ab77-4f48e3cd3f7f&height=300&mode=fit","bannerMediaApiFileId":"efa3a364-5ae4-441f-a08f-f4cbfcb16705","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"12","key":"dwbt","projectId":12495,"serviceDeskId":12,"name":"Dulux Website Briefing Templates","description":"<p>Welcome! You can raise a request for Dulux Website Briefing Template using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","onlyPortal":false,"reqTypes":[{"id":"338","name":"Dulux Paints & Coatings: content/website briefing template","descriptionHtml":"","callToAction":"Dulux Paints & Coatings: content/website briefing template","introHtml":"<p>The content team are here to support across digital touchpoints from website to copy writing across the Dulux Paints & Coatings ANZ business. If you are not sure who to contact and see a website or a content opportunity, please raise a request and we can help you<br> Or please contact: Jessica.Makroyiannis@dulux.com.au or Lucy.Carthew@dulux.co.nz <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","icon":12601,"iconUrl":"https://duluxgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12601","groups":[52],"key":""},{"id":"144","name":"Dulux major website updates","descriptionHtml":"<p>Please use this form if you need a new page created for a campaign or other major update. The process is: 1. Fill in below brief. Provide as much detail as possible that provides context for the request. 2. Digital team to review and provide email recommendation with next steps and timelines.</p>","callToAction":"Dulux major website updates","introHtml":"<p>Please use this form if you need a new page created for a campaign or other major update.</p>","icon":12729,"iconUrl":"https://duluxgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12729","groups":[],"key":""},{"id":"148","name":"Dulux minor website updates","descriptionHtml":"<p>Please use this form if you are requesting minor content changes, bugs, product/colour updates or quick fixes. The process is: 1. Fill in below brief. Provide as much detail as possible that provides context for the request. 2. Digital team to review and provide email recommendation with next steps and timelines.</p>","callToAction":"Dulux minor website updates","introHtml":"<p>Please use this form if you are requesting minor content changes, bugs, product/colour updates or quick fixes.</p>","icon":12601,"iconUrl":"https://duluxgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12601","groups":[],"key":""},{"id":"137","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12706,"iconUrl":"https://duluxgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12706","groups":[],"key":""}],"reqGroups":[{"id":52,"name":"Dulux Website"}],"orderMapping":{"50":[144],"49":[148,144],"51":[148],"52":[338]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DWBT","userLanguageHeader":"JIRA Access","userLanguageMessageWiki":"<p>Hi Team, if you are having issues with accessing the form or your tickets, can you please email Jessica.Makroyiannis@dulux.com.au <br> Thank you!<br> Jess</p>","defaultLanguageHeader":"JIRA Access","defaultLanguageMessage":"Hi Team, if you are having issues with accessing the form or your tickets, can you please email Jessica.Makroyiannis@dulux.com.au \nThank you!\nJess","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNmQ5MmVjNS1jMDc3LTQ4NzAtYWI3Ny00ZjQ4ZTNjZDNmN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjQ5NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTg3NzI4NTksIm5iZiI6MTcxODc3MTY1OX0.ehUxgaBB3-Ml-u7--TIN155EfewriZ3fmJiiClOvGvM","targetCollection":"upload-project-12495","endpointUrl":"https://api.media.atlassian.com","clientId":"06d92ec5-c077-4870-ab77-4f48e3cd3f7f","tokenDurationInMins":20}},"reqDetails":{"reporter":{"email":"brooke.conradczaja@duluxgroup.com.au","displayName":"brooke.conradczaja@duluxgroup.com.au","avatarUrl":"https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png","accountId":"qm:cd711025-f79d-4815-8d44-707e4185f0f3:16c71fcf-3b2f-4726-bea6-d4741ced6015"},"participants":[],"organisations":[],"requestTypeName":"Dulux Paints & Coatings: content/website briefing template","key":"DWBT-1086","issueType":"3","issueTypeName":"Task","issue":{"id":162017,"key":"DWBT-1086","reporter":{"email":"brooke.conradczaja@duluxgroup.com.au","displayName":"brooke.conradczaja@duluxgroup.com.au","avatarUrl":"https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png","accountId":"qm:cd711025-f79d-4815-8d44-707e4185f0f3:16c71fcf-3b2f-4726-bea6-d4741ced6015"},"assignee":{"displayName":"Lara O'Toole","avatarUrl":"https://secure.gravatar.com/avatar/bbd84f081439f8d9f336a956e634ab6f?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FLO-0.png","accountId":"606138f370af500075aa7466"},"participants":[],"organisations":[],"sequence":1086,"serviceDeskKey":"dwbt","requestTypeName":"Dulux Paints & Coatings: content/website briefing template","requestTypeId":338,"summary":"Specifier | Updating Multi-Residential Segment Guide | AU","isNew":false,"status":"In Progress","date":"2024-06-13T14:19:10+1000","friendlyDate":"Thu 2:19 PM","fields":[{"id":"description","label":"Detailed description - please include URLs if referencing a page","value":{"adf":"{\"version\":1,\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Superseding the old Multi-Resi Segment Guide on the DCS (I think) website to this new brochure attached. \"}]}]}"}},{"id":"customfield_11737","label":"Brand","value":{"text":"Dulux Construction Solutions"}},{"id":"customfield_11538","label":"URL","value":{"adf":"{\"type\":\"doc\",\"version\":1,\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"TBC\"}]}]}"}},{"id":"priority","label":"Priority of request","value":{"text":"Medium"}},{"id":"customfield_11522","label":"Due date (custom field)","value":{"text":"21 Jun 24"}},{"id":"customfield_11541","label":"Content removal date","value":{"text":"26 Jun 26"}}],"activityStream":[{"type":"requester-comment","activityText":"","date":"2024-06-13T14:19:12+1000","friendlyDate":"Thu 2:19 PM","author":"brooke.conradczaja@duluxgroup.com.au","avatarUrl":"https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/default-avatar.png","commentId":205316,"comment":"<p><span class=\"nobr\"><a href=\"https://duluxgroup.atlassian.net/servicedesk/customer/attachment?jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJ0Z3QiOiJhbm9ueW1vdXMtbGluayIsInFzaCI6Ijc1M2E0NzY1Yzk0OTJmYmZmMTgwZjhhMTUyM2NlM2VjMGI1NDBkODZkNjU2MzQ4NDEwZDU0Nzg5OTY1NzgzMDciLCJpc3MiOiJzZXJ2aWNlZGVzay1qd3QtdG9rZW4taXNzdWVyIiwiY29udGV4dCI6eyJhY2NvdW50SWQiOiJxbTpjZDcxMTAyNS1mNzlkLTQ4MTUtOGQ0NC03MDdlNDE4NWYwZjM6MTZjNzFmY2YtM2IyZi00NzI2LWJlYTYtZDQ3NDFjZWQ2MDE1Iiwic2VydmljZURlc2tJZCI6IjEyIiwiaXNzdWVJZCI6IjE2MjAxNyIsImF0dGFjaG1lbnRJZCI6IjE2MjU4MSJ9LCJleHAiOjE3MjExOTA4NTksImlhdCI6MTcxODc3MTY1OX0.4iJgrdb1vPcdMBQ50F7T-2FKLm5Cjx6B8rFLiaSFoyU\" title=\"J231038 Dulux Segment Brochure Multi Res S3.pdf attached to DWBT-1086\" data-attachment-type=\"file\" data-attachment-name=\"J231038 Dulux Segment Brochure Multi Res S3.pdf\" data-media-services-type=\"file\" data-media-services-id=\"d424f757-a82c-4178-9d20-f60243ecc4b9\" rel=\"noreferrer\">J231038 Dulux Segment Brochure Multi Res S3.pdf<sup><img class=\"rendericon\" src=\"/servicedesk/customershim/images/icons/link_attachment_7.gif?fromIssue=162017\" height=\"7\" width=\"7\" align=\"absmiddle\" alt=\"\" border=\"0\"></sup></a></span></p>","rawComment":"[^J231038 Dulux Segment Brochure Multi Res S3.pdf]","adfComment":"{\"type\":\"doc\",\"version\":1,\"content\":[{\"type\":\"mediaGroup\",\"content\":[{\"type\":\"media\",\"attrs\":{\"type\":\"file\",\"id\":\"d424f757-a82c-4178-9d20-f60243ecc4b9\",\"collection\":\"\"}}]}]}"},{"type":"status-update","activityText":"Ideation","date":"2024-06-14T09:58:14+1000","friendlyDate":"Fri 9:58 AM","status":"Ideation"},{"type":"worker-comment","activityText":"","date":"2024-06-19T11:34:13+1000","friendlyDate":"Today 11:34 AM","author":"Lara O'Toole","avatarUrl":"https://secure.gravatar.com/avatar/bbd84f081439f8d9f336a956e634ab6f?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FLO-0.png","commentId":205763,"comment":"<p>Hi Brooke</p>\n\n<p>Digital Services BAU Support has control over the Dulux Construction Solutions website at the moment so please make a request to update DCS via them. </p>\n\n<p><a href=\"https://duluxgroup.atlassian.net/servicedesk/customer/portal/6\" title=\"smart-link\" class=\"external-link\" rel=\"nofollow noreferrer\">https://duluxgroup.atlassian.net/servicedesk/customer/portal/6</a> </p>\n\n<p>In addition to BAU on DCS, I can upload to the Dulux website, if you desire. </p>\n\n<p>Thanks</p>\n\n<p>Lara</p>","rawComment":"Hi Brooke\n\nDigital Services BAU Support has control over the Dulux Construction Solutions website at the moment so please make a request to update DCS via them. \n\n[https://duluxgroup.atlassian.net/servicedesk/customer/portal/6|https://duluxgroup.atlassian.net/servicedesk/customer/portal/6|smart-link] \n\nIn addition to BAU on DCS, I can upload to the Dulux website, if you desire. \n\nThanks\n\nLara","adfComment":"{\"version\":1,\"type\":\"doc\",\"content\":[{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Hi Brooke\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Digital Services BAU Support has control over the Dulux Construction Solutions website at the moment so please make a request to update DCS via them. \"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"inlineCard\",\"attrs\":{\"url\":\"https://duluxgroup.atlassian.net/servicedesk/customer/portal/6\"}},{\"type\":\"text\",\"text\":\" \"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"In addition to BAU on DCS, I can upload to the Dulux website, if you desire. \"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Thanks\"}]},{\"type\":\"paragraph\",\"content\":[{\"type\":\"text\",\"text\":\"Lara\"}]}]}","invisibleToReporter":false,"outsiderComment":false,"canAddAuthorAsParticipant":false},{"type":"status-update","activityText":"In Progress","date":"2024-06-19T11:34:22+1000","friendlyDate":"Today 11:34 AM","status":"In Progress"}],"requestIcon":12601,"iconUrl":"https://duluxgroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12601","canBrowse":true,"canAttach":true,"categoryKey":"indeterminate","creatorAccountId":"qm:cd711025-f79d-4815-8d44-707e4185f0f3:16c71fcf-3b2f-4726-bea6-d4741ced6015","formKey":""},"canCreateAttachments":true,"canCreateIssues":true,"canAddComment":true,"canViewIssueInJIRA":false,"canAddParticipants":true,"canRemoveParticipants":true,"canSearchParticipants":false,"canSignupParticipants":true,"canSubmitWithEmailAddress":true,"canShareRequest":true,"topPanels":[],"detailsPanels":[],"optionPanels":[],"actionSections":[{"params":{"styleClass":"customer-request-actions"},"key":"custom-customer-request-actions","label":"","items":[]}],"issueLinkUrl":"https://duluxgroup.atlassian.net/browse/DWBT-1086","requestDetailsBaseUrl":"/servicedesk/customer/portal/12/DWBT-1086","customerInvited":false,"subscribeAction":"unsubscribe","approvalStatus":[],"workflowTransitions":[],"readFileMediaCredentials":{"clientId":"06d92ec5-c077-4870-ab77-4f48e3cd3f7f","endpointUrl":"https://api.media.atlassian.com","tokenLifespanInSeconds":3600,"tokensWithFiles":[{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwNmQ5MmVjNS1jMDc3LTQ4NzAtYWI3Ny00ZjQ4ZTNjZDNmN2YiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ0MjRmNzU3LWE4MmMtNDE3OC05ZDIwLWY2MDI0M2VjYzRiOSI6WyJyZWFkIl19LCJleHAiOjE3MTg3NzUxOTksIm5iZiI6MTcxODc3MTY1OX0.d6WnZasXkikjuBFq48gZuUx-7krpuoxVNIn8RoE4-Fc","files":[{"attachmentId":162581,"attachmentMediaApiId":"d424f757-a82c-4178-9d20-f60243ecc4b9","issueId":162017}]}]},"hasProformaForm":false,"isProformaHarmonisationEnabled":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://duluxgroup.atlassian.net/wiki","kbLinkDomainURLs":["https://duluxgroup.atlassian.net"]}},"organisations":{"organisations":[]},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"detailsPanels":[],"legacyDetailsPanels":[]}}}